Job ID: 262081

Associate Director, Visit Experience

Old Dominion University

  • Sep. 5, 2025
 
  • Associate Director, Visit Experience
  • ENROLLMENT MANAGEMENT
  • Old Dominion University
    Norfolk, VA
 
  • Open until filled
  • Available immediately
  •  
 
  • Associate/Assistant Director
  • Public Relations/Marketing
 
 

Job Summary

This position provides managerial-level oversight and is involved in all aspects of enrollment visitor services, campus-based recruitment programming, and guest satisfaction. The Associate Director of the Visit Experience works closely with the Executive Director of Enrollment Experience & Marketing to elevate the university’s brand and serve as a chief enrollment ambassador. This role oversees the campus visit experience, manages daily on-campus visits, and leads a variety of campus-based exploration programs. The Associate Director is a highly visible member of the campus community, building relationships with campus partners, external agencies, and key influencers to support prospective student and guest visits, coordinate event programming, and develop a concierge-level service protocol for all on-campus visitors.

Position Type

FullTime

Type of Recruitment

General Public

Minimum Qualifications

  • Master’s degree in Higher Education Administration, Business Administration, Tourism and Hospitality Management, or a related field.
  • Considerable knowledge in event planning and management, best practices in engagement and customer service, and staff development.
  • Strong leadership and management skills.
  • Public speaking and strong communication skills both written and verbal.
  • Strong interpersonal abilities.
  • Ability to manage multiple projects with strong analytical aptitude.
  • Proven ability to build and maintain relationships with diverse stakeholders.
  • Demonstrated ability to Evidence of success working in collaborative teams.
  • Commitment to diversity, equity, and inclusion.
  • Valid Driver’s License.
  • Considerable progressive experience in enrollment management, student affairs, hospitality management, event coordination, or a related field.
  • Considerable experience in strategic planning and data-driven decision making.
  • Considerable event coordination experience.
  • Extensive experience with Microsoft packages.

Preferred Qualifications

  • Considerable experience in higher education and admissions.
  • Exceptional experience in customer relations, staff supervision, and event facilitation.
  • Bilingual in Spanish.

 
Please reference AcademicKeys.com in your cover letter when
applying for or inquiring about this job announcement.
 

Contact Information

 


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