The Director for Enrollment Management Systems will be responsible for providing guidance to Stevens Institute of Technology Enrollment Management Division and Systems team and in support of the day-to-day technical operations. This individual will support high-quality execution and leadership of technology supported business processes, specifically related to systems management (e.g. Technolutions Slate), including project management, as well as process design and refinement. The individual will be a leader on Systems team within Enrollment Management and will report to the Senior Director for EM Systems, Data, and Reporting. The individual will also play a complementary role assisting in the planning, implementing, analyzing, and executing of strategies to help achieve institutional goals. 

 
The primary responsibilities are, but not limited to: 

• Assist in the development and maintenance of Slate best practices and lead the ongoing development of Technolutions Slate CRM system for all Enrollment Management functions including but not limited to: application reading and management, recruitment, and financial aid 

• Manage, develop, and supervise members of the Systems team and support all members of the admission staff in developing skills to manage the Undergraduate Slate instance 

• Oversee development and stewardship of all Slate projects for divisional and institutional partners (e.g. Pre-College Programs, Financial Aid, Registrar, Academics, Student Life) 

• Assist in the identification and implementation of AI tools to aid Enrollment Management processes and achieve efficiencies 

• Assist in the implementation of communication creation, review and approval procedures; provide guidance for best practices using liquid markup, looping, and Campaign functionality to further automate and create efficiencies 

• Maintain robust Documentation Database and ongoing development of both the database and its stakeholders, ensuring procedures are accurately documented and adhered to 

• Assist in the planning and implementation of summer systems projects as well as Cycle Prep 

• Partner with Enrollment Management leadership to support all departmental systems’ functions and enhancements throughout the Admissions lifecycle 

• Oversee Slate and perform daily activities related to the regular maintenance and administration such as queries, reports, forms, events and oversight of Consolidate Records and Retention Policies 

• Assist as needed with admissions recruitment events on- or off-campus 

• Serve as back-up and advisor to Senior Director for Enrollment Management Systems, Data, and Reporting as appropriate on relevant matters 

• Must have flexibility to work occasional evenings and weekends to assist with on-campus events and other essential projects 

• Other duties as assigned 

Required background: 

• A Bachelor's Degree. Master’s Degree preferred. 

• Experience with Technolutions Slate or other CRM platforms 

• 5+ years of undergraduate admissions systems/operations experience, and broad knowledge of higher education 

• Minimum of three years supervisory experience 

• High attention to customer service 

• The ability to communicate with technical and non-technical individuals 

• An analytical and technical demeanor and mindset 

• An interest in finding faster, effective and more efficient ways to complete projects and tasks 

• The ability to manage multiple tasks and establish priorities 

• Advanced knowledge in Excel and PowerPoint 

• The ability to work on a team, on independent projects, and collaborate with internal and external parties including consultants and other university departments 

Preferred background: 

• 8+ years of undergraduate systems/operations experience 

• Project management experience 

• Experience with SQL programming language 

• Experience with Web development/HTML 

This position is predominantly remote. *