The Assistant Manager will play an integral role in assisting and managing key administrative matters such as credits transfer and exemptions, candidature, module registrations, tuition fee-related issues and appeals for our learners from various pathways. This role will report to Assistant/Deputy Director (Registrar’s Office) and will work closely with internal and external stakeholders.

Key Responsibilities

• Assist in managing credits transfer and exemptions, candidature, module registration, and tuition fee/grant-related matters, as well as reviewing related academic policies periodically.
• Collaborate with Polytechnics and Partner Universities for advanced standing exercises.
• Liaise and work with Partner Universities for module enrolment number/ enrolment credit related matters.
• Improve related work processes continuously, including user acceptance testing for system related enhancements, and updating Standard Operating Procedures (SOPs), workflows, and user guides as needed.
• Assist in managing and resolving appeal cases within required timeline.
• Manage related enquiries and communication with all internal and external stakeholders, including our overseas universities partners and learners.
• Support university events and any other administrative matters/projects as assigned.

Job Requirements

• A recognised Diploma/Degree in any discipline
• At least 3 years of relevant work experience
• Excellent communication skills with a strong command of written English
• An excellent team player
• Growth mindset and being meticulous
• Proficient in Microsoft Office (Excel, Powerpoint, Word)