The incumbent is responsible for promotion of student engagement, retention, and achievement. He/she blends visionary leadership, interpersonal skills, and analytical prowess, combined with an in-depth understanding of the challenges and opportunities unique to online and traditional education, and serves as an advocate for student needs.

 

• Develops and implements holistic student success strategies that drive engagement and progress throughout the online and traditional STEM MBA program
• Establishes effective onboarding processes for new students
• Oversees the creation of academic and non-academic support programs, such as tutoring, mentorship, career services, and networking opportunities
• Collaborates with faculty to identify at-risk students and develop personalized intervention plans to improve outcomes
• Collects and analyzes data on student performance and satisfaction to continually refine student success initiatives
• Engages in continuous dialogue with students to understand their experiences and gather feedback for program enhancements
• Ensures that the online and traditional STEM MBA program remains competitive and relevant by staying abreast of industry trends and advancements in online and traditional education
• Fosters inclusivity and diversity within the online and traditional learning community, ensuring equitable access to resources and support for all students
• Coordinates with marketing and admissions departments to align student success narratives with recruitment efforts and to promote the value proposition of the online and traditional STEM MBA program

• Minimum Education Master’s in Business Administration, or a related field, reflecting an understanding of both academic and business environments.
• Minimum Experience A minimum of five years’ experience in higher education administration, specifically in student services or program management within an online and traditional learning context.