• In conjunction with the Associate Director, the position hires, supervises, selects, and trains assignments support staff; assists in coordinating area staff meetings; works with a wide variety of campus offices to provide support services to the recruitment and retention of on-campus students; addresses individual student and parent problems; and enforces policies, procedures, and regulations.
• This position serves as a primary problem solver in day-to-day student and family concerns related to applications and assignments in Housing & Residence Life.

Minimum Qualifications

• Must communicate effectively by both written and verbal means and work with a diverse group of students, staff, university administrators, and external constituencies including parents.
• Record of collaborating with a variety of organizations on complex tasks and projects
• Demonstrated commitment to customer service and a student-centered philosophy
• Demonstrated competence in developing and administering policies and procedures.
• Management skills including organization of workflow, managing multiple priorities delegation, hiring, training, motivation, and performance management.
• Ability to meet deadlines.
• Ability to envision and implement change
• Demonstrated record of working collaboratively with a diverse campus population and a variety of constituents in a complex environment.
• Demonstrated familiarity with a student housing management system, preferably StarRez
• General knowledge of data processing principles.
• Considerable amount of progressive professional experience in staff supervision, staff training, and administrative processes.
• Experience in coordinating administrative functions and managing multiple priorities simultaneously within a complex organization is required. Candidate must demonstrate experience in applying organizational, communication, and supervisory skills within a comparable organization, not-for-profit, or corporate setting.
• Successful candidates must possess a proven understanding and commitment in a diverse high-energy environment requiring the ability to juggle multiple priorities on a consistent basis.